Staff Training and Operational Audit

Restaurants fall apart when training is inconsistent. One trainer trains one way. Another trains differently. Managers stop enforcing standards because they're tired of repeating corrections.

Our restaurant training solutions replace ad-hoc learning with complete staff training systems that fit your concept, your people, and your goals. You choose the depth you need. Each tier includes a clear timeline, scope, and defined outcome.

Who This is For

  • Restaurants where staff training changes from trainer to trainer
  • Operators tired of hearing “I was never trained on that”
  • Owners wanting consistency without doing the heavy lifting themselves
  • Teams that work hard but lack clear direction
  • Restaurants planning growth and needing repeatable systems

What You Get

We evaluate your current restaurant operations training, rebuild the structure, install tools, create materials, and coach your managers to run the program independently.

Whether you need FOH training standards, BOH training protocols, or both, we design systems that improve hiring, speed up onboarding, and strengthen leadership across all roles.

Program Options

Pricing reflects ৳4,500 to ৳5,500 per hour. Ranges below show total hours and investment by tier.

Tier 1 – 2 Month Training Program Hours: 45 to 55 | Price Range: ৳2,20,000 to ৳3,00,000

This tier works for restaurants facing inconsistent results but not complete breakdown. You have good people. You lack structure. Managers train, but each does it differently. You lose productive hours correcting the same problems.

Deliverables:

  • Onsite assessment of schedules, materials, training quality, and manager capability
  • Action plan and selection of an onsite training partner
  • Training shells for all positions
  • Hiring strategy aligned with your new standards
  • Bi-weekly progress calls with prep
  • Two-month duration

Optional add-on: Post-program onsite audit and new action plan | Two days, 16 hours | ৳75,000 to ৳90,000

Tier 2 – 4 Month Training Program Hours: 75 to 85 | Price Range: ৳3,60,000 to ৳4,80,000

This tier fits restaurants that have grown beyond the owner’s bandwidth. You run multiple dayparts with supervisors training others. You want consistency, but your current system depends on personalities, not process.

Includes all Tier 1 deliverables, plus:

  • Training materials checklist
  • Trainer selection SOP
  • Trainer selection checklist
  • Train-the-Trainer classroom outline and instruction guide
  • Two-day onsite wrap-up audit
  • Four-month duration

Optional add-on: Post-program onsite audit and new action plan | Two days, 16 hours | ৳75,000 to ৳90,000

Tier 3 – 6 Month Training Program Hours: 115 to 130 | Price Range: ৳5,50,000 to ৳7,20,000

This tier serves complex operations or restaurants preparing to scale. You rely on multiple managers and shifting standards. You want growth, but your training system isn’t strong enough to replicate results.

Includes all Tier 2 deliverables, plus:

  • Full development of training materials, including manuals, facilitator guides, and position tests
  • Two-day onsite Train-the-Trainer workshop
  • Expanded bi-weekly coaching
  • Six-month duration

Optional add-on: Post-program onsite audit and new action plan | Two days, 16 hours | ৳75,000 to ৳90,000

After The Program: Two Paths Forward

Once your training program is complete, you decide what's next:

Take It From Here.

Your managers run the system independently using the tools and standards we installed. You have everything you need to maintain consistency without us.

Ongoing Support.

We conduct scheduled check-ins, review KPIs, tighten standards when systems drift, and support managers as needed. This keeps your operation aligned without the cost of full-time management oversight.

Frequently Asked Questions

FAQ

Pick the tier that matches the depth of work your restaurant needs. Tier 1 resets and stabilizes. Tier 2 adds structure. Tier 3 builds a complete training ecosystem.
We review schedules, training materials, trainer performance, and manager involvement.
Tier 1 includes training shells. Tier 2 adds SOPs and trainer tools. Tier 3 includes full manuals, guides, and tests.
Yes. Sessions address active issues and integrate into your operational rhythm.
More consistent training, stronger standards, better onboarding, and improved shift-to-shift performance.
Yes. Clear training improves confidence and communication.
You can add the two-day post-program audit at any point.
Yes. Tier 3 is designed for operations preparing to expand.


Ready to Build a Team That Delivers Every Shift?

You get training that improves execution, strengthens your leaders, and supports the standards you expect.

TESTIMONIALS

What Our Client’s Say

Ratio Cafe Bistro image 3

Excellence Residence

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4.9/5.0

"HEC transformed our vision into a well-structured hospitality business. Their expertise in concept development, operational planning, and strategic execution helped us create a café that delivers an exceptional guest experience while maintaining efficient day-to-day operations."

Khairul Anik Sarker Founder Ratio cafe N Bistro

Khairul Anik Sarker

Founder, Ratio Café N Bistro

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4.9/5.0

"Working with HEC was a seamless experience from concept to execution. Their attention to operational efficiency, hospitality planning, and business strategy enabled us to establish a distinctive restaurant brand with confidence."

Abul Kalam Sarker Founder Kuro

Abul Kalam Sarker

Founder, Kuro

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4.9/5.0

"HEC brought professionalism, creativity, and practical hospitality expertise to our project. Their strategic guidance, operational insights, and commitment to excellence played a significant role in building a strong foundation for our business."

Ariful Islam Hamza Founder NOSH

Ariful Islam Hamza

Founder, NOSH

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4.9/5.0

"HEC understood our vision and translated it into a functional, guest-focused hospitality environment. Their layout consultancy and operational planning ensured our café delivers both an outstanding customer experience and efficient daily operations."

Mr. Anwar Hossain Founder Karai Cafe

Mr. Anwar Hossain

Founder, Karai Cafe

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4.9/5.0

"The team's hospitality expertise and structured approach exceeded our expectations. From business planning to operational strategy, HEC provided valuable insights that helped us strengthen our brand and prepare for sustainable growth."

Mr. Maksudur Rahman Founder Bengali Express

Mr. Maksudur Rahman

Founder, Bengali Express

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4.9/5.0

"HEC successfully combined innovative hospitality concepts with operational excellence. Their strategic consultancy, interior planning, and execution support helped create a truly immersive dining destination that stands out in a competitive market."

Mr. Jamal Ivan Director Dune Dhaka

Mr. Jamal Ivan

Director, Dune Dhaka

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